FLEETSolutions Live! September 2026-FLEETSolutions Live! The Real Cost of Getting Fleet Software Wrong

Video Transcription

Video Summary

The webinar, hosted by NAFA Fleet Solutions Live, focused on the real costs of choosing the wrong fleet software and how fleet leaders can evaluate “fit” before signing a contract. April Smith opened the session, and Raj Udheshi from FASTER Asset Solutions led a conversation with Ben Ruscha, Division Director of Fleet Management at Salt Lake County.<br /><br />Ben shared firsthand experience on how poor software fit creates hidden costs through manual workarounds, staff time, inaccurate data, weak reporting, and reduced morale. He emphasized that software must support real workflows, accurate billing, integrations, visibility, and future growth—not just check feature boxes. A major theme was trust: vendors should communicate clearly, be upfront about limitations, and show real fleet data in demos rather than canned scenarios.<br /><br />Ben also explained Salt Lake County’s weighted evaluation process, which prioritized functionality, comparable projects, implementation/training, and long-term cost. He stressed the importance of testing software thoroughly with real or highly realistic data, involving end users, and watching for red flags like promises to “develop it later.”<br /><br />The session ended with examples of FASTER’s fleet management capabilities, including PM scheduling, BI dashboards, and AI-powered analysis, plus a Q&A on vendor comparisons, RFPs, and how to replace underperforming systems.

Keywords

fleet software

software fit

fleet management

vendor evaluation

implementation training

fleet data

FASTER Asset Solutions

RFP process